ANNEX 1
 
                                           Complaint policy
 
I. Definitions
 
 
 
The terms used in the Rules and Regulations shall mean:
 
 
 
1. manufacturer - means the company RUKE registered at ul. Słowackiego 11, 24-100 Puławy NIP: 716-164-40-60;
2. Vendor - a natural person, a legal entity or an organisational unit that is not a legal entity, to which special laws grant legal capacity, which sells products purchased from the Manufacturer in the course of its business. 3;
3. goods - products purchased by the Vendor from the Manufacturer;
4. the Consumer Rights Act - the Consumer Rights Act of 30 May 2014 (i.e. Journal of Laws No. 2017, item 683 as amended);
5. Customer - a natural person, a legal person or an organisational unit that is not a legal person, to which special regulations grant legal capacity, who makes an Order within the Shop.
 
 
II. Complaints regarding the Goods
 
 
 
(1) The Seller is obliged to check the quality of Goods immediately upon their receipt. If the Seller finds any defects or inconsistencies between the delivered Goods and the delivery document, the found defects or inconsistencies of the Goods will be entered into the protocol drawn up in writing by the Seller. The protocol will be drawn up immediately after receipt of the delivery by the Seller. The protocol will be sent by the Seller to the Manufacturer by fax or e-mail, no later than within 2 (two) days from the delivery of the Goods.
(2) Complaints resulting from damage to the Goods during transport should be reported immediately on the day of receipt of the shipment. The report must be accompanied by a damage report written in the presence of the carrier and photographic documentation. Reporting the damage after 2 days will be considered as occurring at the Seller.
(3) A complaint regarding the quality of the Goods delivered to the Manufacturer may be based only on the Goods which are left at the Manufacturer's disposal and do not bear signs of mechanical damage.
4th In the case of acknowledgment of the complaint by the Producer, the Producer is obliged to collect the faulty Goods, provide full-quality Goods or return the purchase price paid by the Seller for the returned Goods and related costs, within 14 days from the acknowledgment of the complaint.
(5) The Goods returned by the Seller should be packaged in an appropriate manner in the original box, ensuring that the parcel is not damaged in transit.
6th The cost of transport of goods in the case of return shall be borne by the Manufacturer.
7th The Producer shall be liable to the Seller for defects of the Goods under warranty for the sold Goods on the principles regulated in the Civil Code.
8th Complaints about Goods submitted to the Vendor by the Customer shall be sent to the Producer by fax or e-mail. In each case the complaint should contain the Customer's data (name, surname, address), details of the Goods, description of defects of the Goods, date and signature of the Customer and signature of an authorised employee of the Seller. Alternatively, photographs of the defects of the Goods provided by the Customer may be attached to the complaint. In case it is necessary to deliver the Goods in order to properly consider the complaint, the costs of transport of the Goods shall be borne by the Seller. 9.
(9) If the defective Goods have been assembled at the Customer's premises, the Seller may request disassembly and reassembly after replacing the Goods with defect-free ones or after removing the defect. The Seller shall refuse disassembly and reassembly if the cost of these activities exceeds the price of the Goods. The Client shall be obliged to bear a part of costs connected with disassembly exceeding the price of the Goods or may request the Seller to pay a part of costs of disassembly and reassembly, up to the amount of the price of the Goods.